Monday, April 9, 2012
My name is Gardenia C. Hung, Customer for U.S. Cellular Account Number
719643328 since December 8, 2008 for which I subscribed to a monthly
telephone service for $87.67 to include Signal Insurance for U.S.
Cellular Mobile Telephone and Internet Service during the last four
(4) years. Today, Monday, April 9, 2012, I paid the U.S. Cellular
Monthly Telephone and Internet bill for $87.67 as usual for the
National Unlimited Text/Picture Messaging in the Internet and Mobile
Telephone Bundle Package. Since Friday, March 30, 2012, at 3:00
o'clock in the morning, U.S. Cellular has Suspended Mobile Telephone
and Internet National Unlimited Text/Picture Messaging, even when I
have been paying the same U.S. Cellular contract amount for the last
four (4) years. I do not make long-distance calls nor I am overusing
the Internet Services for National Unlimited Text/Messages Bundle
Package. U.S. Cellular is Overcharging/Overbilling $226.00 for
Internet Services since February 2012. Prior to that date, U.S.
Cellular overcharged/overbilled $9.99 monthly for Moomba Polling
Services, when I did not request nor use any Moomba Polling Services
during the month. I have been paying U.S. Cellular regularly $87.67 a
month for the last four (4) years and do not plan to change my U.S.
Cellular National Unlimited Text/Picture Internet Bundle with 450
minutes on Mobile Telephone Service. I am disputing U.S. Cellular
$226.00 Overcharges/Overbilling since February 2012. I do not want to
pay $226.00 for U.S. Cellular Service Fraud and Abuse of my Mobile
Telephone and Internet Bundle Package when I am not online or on the
mobile telephone. I refuse to pay U.S. Cellular
Overcharges/Overbilling for $226.00 during February 2012.